Refund policy

To start a return, exchange, or repair, email service@yuebbn.com with your order number. Wait for our reply before you ship anything.

Arrived damaged, won’t turn on, or keeps freezing

If the product arrives damaged, will not power on, or freezes and cannot be used:

Email photos or a short video within 30 days of delivery.
We will give you a full refund or a free replacement.
We cover the shipping.

Changed your mind, or you simply don’t like it

You can open the box and try the product.

If you still don’t want it, request the return within 30 days of delivery. Pack it in the original packaging and send it back. We already paid to ship it to you, so the return shipping is on you.

After we receive it and confirm everything is there and the screen is not damaged beyond normal trial use, we refund you in full. No restocking fee and no other fees.